Shipping FAQs
Q: When will my order ship?
A: If you place your order before 2pm, we’ll ship your item(s) to you on the same day
Q: Will I receive a shipping confirmation?
A: Yes, you will receive a shipping confirmation email with tracking details once your order ships.
Q: Do you offer international shipping?
A: No, we do not ship outside of New Zealand
Order FAQs
Q: How do I return my order?
A: To return an item, please make sure you first meet the requirements of our returns policy. We request that you contact us with your order number to initiate the process.
Payment FAQs
Q: What is Afterpay?
A: Afterpay allows you to purchase from the Happy Nappers online store and pay later in 4 easy interest-free instalments. For more details on Afterpay's terms check out this page.
Product FAQs
Q: What are Happy Nappers made of?
A: The cover and lining are 100% Polyester, and the inner filling is 100% Polyester Fiber.
Q: How do I care for my Happy Nappers?
A: Machine wash cold, making sure to close the zipper before washing. Do not bleach. Tumble dry low. Do not iron or dry clean.
Q: How big are Happy Nappers?
A: The Standard-Size Happy Napper is 51cm wide x 110cm long plus the 27cm pillow. The Large-Size Happy Napper is 76cm wide x 125cm long plus the 42cm pillow.
Q: My child is in between sizes, which Happy Nappers size should I buy?
A: If your child is close to the max height, we recommend ordering the larger size for more comfort. Plus, it gives them time to grow into it and use it longer!
Q: How do I fold the Sleepy Sack into the Pillow?
A:
- Lay Happy Nappers™ Sleepy Sack Face down on a flat surface.
- Fold the unit upward to allow the base portion of the character to meet the upper. Secure the two button snaps on the lower/upper portion of the character.
- Flip unit over.
- Stuff the body into the base of the character.
- Secure snaps under the front paws to the lower base of character.
- Happy Nappers™ Sleep Sack is ready to be used as a pillow or store away.